The words on the screen point to what broke. Screenshot them. In Chrome, the short code under the message matters most.

• ERR_NAME_NOT_RESOLVED: Chrome’s help says the web address doesn’t exist or now points somewhere else. Start with the domain check below.
• ERR_EMPTY_RESPONSE or ERR_CONNECTION_REFUSED: the site sent nothing back or turned the visit away. Chrome says an empty response means the page “might be down”; a refused connection can also mean the page is blocked. If cellular data shows the same code, check the host next.
• “Your connection is not private”: a certificate warning. A certificate is the file that lets a browser open your site over a private, secure link. If the code is NET::ERR_CERT_DATE_INVALID, check the device’s clock first; Chrome says a wrong date and time can cause it. If every device shows it, tell whoever runs the site.
• “Website Expired” on a Squarespace site: the plan lapsed, not the design. Squarespace says sites expire “when we can't authorize an automatic payment or if auto-renew is disabled.” Check the card on file first.

Your domain is the address customers type. A registrar is the company you pay to hold it. If it lapses, the site and the email on it can stop together. ICANN, which sets the rules for .com and similar addresses, says that shutdown stops services “such as a website or email service.”

• Find the registrar: search your domain at lookup.icann.org, ICANN’s lookup tool. ICANN says the registrar’s name will be in the results.
• Search the inbox for renewal notices. ICANN rules require registrars to send them about one month and one week before expiry, to the owner email listed on the domain. If that inbox belongs to a former employee or old web person, read how to own your domain name later.
• Renew in that same registrar account. ICANN says that once you renew, the registrar must make the domain work again “as soon as commercially reasonable.”
• Do not buy a new domain or move this one mid-outage. A deleted domain sits in a 30-day redemption period, and ICANN says the current registrar must restore it before it can be transferred.

The host is the company whose computers send your pages when a customer taps your link.

• Check the host’s status page, where it posts outages. Squarespace’s guide says a site that won’t load “could be related to a system-wide issue” and points to status.squarespace.com. If an incident is posted, the fix is on their side.
• Try the built-in address. Squarespace says that if the site opens at its .squarespace.com address but not at yours, that “suggests that there's an issue with your custom domain.”

Search is rarely the emergency. Google says its systems are built “to help websites recover from temporary issues.” Do not delete the site, hide it from search, or ask Google to remove it while you fix it.

Give customers another way in. Check the phone number on your Google Business Profile. Post a short note on the social page they already use. When you call or text us, add the registrar and host names.

A site can appear down only on one connection, or it can be unavailable to everyone. Those are different problems.

1. Check from a phone on cellular data. 2. Check a second page. 3. Check domain renewal and hosting notices. 4. Save screenshots and timestamps.

Do not point the domain somewhere new or rebuild in a panic before preserving the current access and evidence.

If customers cannot reach a key path, call or text with the URL, screenshots, and what must stay available.

Yes. Testing from cellular data helps separate a local connection problem from a public outage.

The business should be able to access and manage its own registration.

Want it handled? IT Support — Something is broken? Tell us what stopped and what has to keep working.

Product features and rules can change. Use the linked source as the current word.

• Google Chrome Help: Get help with common error messages in Chrome — What Chrome error codes mean, including name-not-resolved, empty-response and certificate date errors. Checked October 19, 2026.
• ICANN: FAQs for Registrants: Domain Name Renewals and Expiration — How renewal, expiry, redemption and registrar lookup work for domain owners. Checked October 19, 2026.
• ICANN: 5 Things every Domain Name Registrant should know about the Expired Registration Recovery Policy — Required renewal reminders and what happens to website and email when a domain expires. Checked October 19, 2026.
• Squarespace Help Center: Is my site down? — Squarespace’s own troubleshooting order: status page, built-in domain test, domain and billing checks. Checked October 19, 2026.
• Google Search Central: Temporarily pause or disable a website — Google’s guidance on outages and closures, including what not to do in Search Console. Checked October 19, 2026.