1. Describe what you were doing when it stopped, in your own words.
2. Copy the exact error message or take a screenshot. Before you send it, crop out passwords, sign-in codes, and customer details.
3. Note when it started and whether anything changed, such as an update, a new device, or a move.
4. Say who else is affected and what work is blocked.
5. Name the device and service: Mac or Windows, iPhone, Microsoft 365, or the printer model.

Take a screenshot

1. Windows: press Windows + Shift + S.
2. Mac: press Shift + Command + 3 for the whole screen, or Shift + Command + 4 and drag over the part you want. The picture saves to your desktop.
3. iPhone: press the side button and volume up at the same time, then let go of both right away. On an iPhone with a Home button, press the side button and the Home button.

• Customers cannot reach you, pay you, or book with you.
• The same problem keeps returning after a restart.
• You are unsure whether a change could make things worse.

We read the request, ask what we still need to know, and tell you whether we can help and what the first step is. A free first look comes before any paid work, and you get a written scope before anything starts. Do not send passwords by text or email. If access is needed, we agree on a safe method together, and accounts stay in your business’s name.

Should I send my password so you can check?

No. Do not send passwords or private customer details by text or email, and never share a sign-in code with anyone, even on a phone call. If access is needed, Little Fight NYC agrees on a safe method with you, and the account stays in your business’s name.

When can I reach Little Fight?

Call, text, or email Little Fight NYC from 9am to 9pm Eastern; David answers. After hours, leave a message with the symptom and the best way to reach you.